ReadyOn subscriber management

Use ReadyOn to onboard subscribers with a pre-built ordering flow and manage customers, subscriptions, payments, and refunds from ReadyView.

#What is ReadyOn?

Whether you are a tech-savvy individual looking to provide better internet services to your building, a nationwide service provider, or something in between, ReadyOn allows you to start recognizing revenue for your networks without the cost and complexity of developing your own buy-flow and customer management system. ReadyOn provides a pre-built, fully customizable ordering flow so you can onboard new subscribers with ease. As you grow, leverage the built-in customer management system to provide the support your customers require.

Run ReadyOn as a stand-alone onboarding and customer management system, or in parallel with your existing systems. Either way, you get the benefit of instantaneous revenue recognition, with peace of mind knowing you can access all your data through the ReadyLinks API if you choose to develop your own systems.

#Getting started

Welcome to ReadyOn! You are joining a community of service providers that are dedicated to providing quality internet services to their customers.

This setup process should take around 30 minutes to complete and consists of three main steps:

Setting up your account and logging in
Registering as a ReadyOn service provider
Creating your first network and onboarding your devices

#Step 1: Set up your account

You can create an account at ReadyView. Once you have a ReadyView account, you can start creating networks and claiming your devices. You will need to follow the next two steps to start offering your services through ReadyOn.

Under the settings page, click the link to sign up to be a provider. ReadyOn partners with Stripe to provide secure and reliable payment processing.

Here are the things you will need to register as a ReadyOn provider:

Company address
Business type (individual or company)
Business information (name, EIN/SSN, address)
Business owner information
Banking information to receive payments
Customer support information

#Step 3: Create your first ReadyOn-enabled network

Once you have a ReadyView account and you are a registered ReadyOn provider, you can start to create networks and enable them to sell your services. As a ReadyOn provider, you can load serviceable addresses into your networks for your customers to select from at the time of order. Serviceable addresses are a core concept of ReadyOn-enabled networks; they represent the addresses where you can provide your service. These are the same addresses that appear for your customers on your ReadyOn buy-flow.

#Add serviceable addresses

In your ReadyView dashboard, navigate to the network details page of your network.
Under the ReadyOn section, enter the new serviceable address.
Select the address from the list.
Review and confirm the location information. Optionally, add a list of unit numbers your customers can order service from.

#Resources

Explore the guides below to manage and support your customers.

#Customers

A customer is a recipient of the services provided by your business. You can create recurring charges and track subscriptions that belong to the same customer.

#Customer lookup

Quickly look up your customer accounts to gather useful information and records.

In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
Under the Customer section, click the search icon on the customer table.
Enter your search query to filter your customers.

#Subscriptions

A subscription allows you to charge a customer on a recurring basis. A subscription can be assigned to a port of a device in ReadyView to track usage and simplify support.

#Subscription lookup

In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
Under the Subscription section, click the search icon on the subscription table.
Enter your search query to filter your subscriptions.

#Subscription management

In your ReadyView dashboard, navigate to the ReadyOn dashboard page.
Select the customer with the subscription you would like to manage to navigate to the customer details page.
Under the Subscriptions section, click the Manage button.
Pause/resume or cancel individual subscription items in the subscription management window.

#Subscription assignment

Assigning a subscription to a device in ReadyView allows you to track specific customer usage and simplify your support tasks.

Find the device where you would like to assign your customer's subscription.
Under the ports section, click on the port where you would like to assign the subscription.
Select the port setting icon to bring up the assignment window.
Under unassigned subscriptions, select the subscription you would like to assign to the port.

#Subscription status

Status	Description
`trialing`	The subscription is currently in a trial period. The subscription transitions automatically to active when the first payment is made.
`active`	The subscription is in good standing and the most recent payment is successful.
`incomplete`	A successful payment needs to be made within 23 hours to activate the subscription. Or the payment requires action, like customer authentication. Subscriptions can also be incomplete if there's a pending payment. In that case, the invoice status would be `open_payment_pending` and the payment status would be `processing`.
`incomplete_expired`	The initial payment on the subscription failed and no successful payment was made within 23 hours of creating the subscription. These subscriptions don't bill customers. This status exists so you can track customers that failed to activate their subscriptions.
`past_due`	Payment on the latest finalized invoice either failed or wasn't attempted. The subscription continues to create invoices. Your subscription settings determine the subscription's next state. If the invoice is still unpaid after all retries have been attempted, you can configure the subscription to move to canceled, unpaid, or leave it as past_due. To move the subscription to active, pay the most recent invoice before its due date.
`canceled`	The subscription has been canceled. During cancellation, automatic collection for all unpaid invoices is disabled. This is a terminal state that can't be updated.
`unpaid`	The latest invoice hasn't been paid but the subscription remains in place. The latest invoice remains open and invoices continue to be generated, but payments aren't attempted. Access to your product can be automatically revoked when the subscription is unpaid, since payments were already attempted and retried when it was past_due. To move the subscription to active, pay the most recent invoice before its due date.

#Payments

A payment allows you to charge a credit or debit card. You can retrieve and refund individual payments as well as view all payments associated with a customer. Payments are identified by a unique, random ID. You can view all payments made by a customer under their customer details page in ReadyView.

#Create a payment

In your ReadyView dashboard, navigate to the customer details page of the customer you would like to charge.
Under the payments section of the customer details page, select the Create button.
Enter the payment details.

#Refunds

A refund allows you to refund a payment that has previously been created but not yet refunded. Funds will be refunded to the credit or debit card that was originally charged. You can refund a payment from the customer details page in ReadyView.

#Issue a refund

In your ReadyView dashboard, navigate to the customer details page of the customer you would like to refund.
Under the payments section of the customer details page, select the refund icon.
Enter the refund details.

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Last updated February 23, 2023